so… this is a week two of my adventure with my new and shiny apple macbook… or should I say “mis-adventure”, since the thing died on me pretty much in the second week of usage. Since then, one would think: an integral and rather large part of a computer, the motherboard, which was diagnosed to be defective (unoficially: in 10%-20% of all macbook units) cannot be located anywhere in the mainland US nor, apparently in China (where it is manufactured in one of apple sweatshops factories).
SO, I’ve been waiting on various support lines until another “Nicky” or “Theresa” or “Tony” or “Jon”, or a generic other Currently Available Customer Service Representative listen to my bile and either issue another “ticket of expediting the part search” or, emphatically, switch me over to a Dispatch Specialist, while patronizingly “completely understanding my frustration”… Unfortunatelly due to the unusually high call volume, the waiting time is usually 15 minutes … or longer…
So, the business days pass away like a bad gass in a crowded classroom, or like the consecutive deadlines that i have to make up for by some other means than by using the tool i spent circa 2000 smuckers on… First 3-5 business days for initial part ordering, then another 2-3 business day until the part is located somewhere in the state, then another 2-3 to look it up, i guess, somewhere in the country, someone on the line made an unpleasant joke (I sure hope that was a joke… or was it?) that it will take about 10 business days to locate the motherboard in the universe afterwards… I did not laugh. I demanded other options… Unfortunatelly, now i have to wait until the part location process ends… I guess the wheels of beaurocracy have turned beyond the point of no return…or whatever… It’s been two weeks, and i’m yet to hear an estimated completion date on the repair. (which will happen hopefully in this decade.)
HOWEVER…The lovely Dispatch Specialist, offered me an ONLY option available in front of me at this point. (she stressed the “ONLY” part)
An ultimatum.
I either get what she offers or i’ll be stuck without a computer. (i’m pretty sure i heard an evil laugh of her and Steve Jobs standing behind her as she uttered those ugly words…)
Option # 1: I was offered to BUY another computer in the store. Let me rephrase that: i was offered to buy another REFURBISHED computer in the apple store. This translates to another 2000 dollars that I’d have to spend while waiting for my other thing to be fixed (who knows when.) Then,(after the old comp is fixed, who knows when) she added that I could return the refurbished gadget, without the restocking fee !!! YAY no restocking fee… too bad i don’t have, (nor if i had, would i want to shell out) another 2000 credits. Why? because i just spent it on the computer that broke in the 7th day of using it !!!
waiting for other options…
Generally, along the way, people were rather supportive, but still… i’m having a bloody aftertaste in my mouth after DEMANDING JUSTICE for hours…
Today’s Apple adventure lasted from 6:15pm till 9:47pm. I’m waiting for my Beloved Dispatch Specialist to let me know whats up around 11 tomorrow… there is ONE store of last hope which could potentially have the missing part… I won’t find out until tomorrow… the anticipation is killing me. I think i won’t be able to sleep
until then i think im gonna go get myself drunk…
stay tuned for more options.
yours
shpakOO